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Many people, including a lot of risk managers, thought The Johns Hopkins Hospital in Baltimore was taking a huge risk when it allowed ABC television crews extensive access to produce the groundbreaking series "Hopkins 24/7" in 2000. But the experience was overwhelmingly positive, says Gary M. Stephenson, MS, senior associate director for media relations and public affairs with Johns Hopkins Medicine.
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Health care providers are becoming more open to the media and willing to comply with requests for access that in years past would never have been allowed, but a television series is raising questions about how much media access is too much.
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The creation of a new area to quickly assess homeless and uninsured individuals, many requiring behavioral health services, has helped ease pressure on EDs in the Lee Memorial Health System in Fort Myers, FL. It has also earned the system a 2010 AHA NOVA Award for "Community-Based Alternatives to the Emergency Room."
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The headlines of late might well have blared their own version of Paul Revere's warning: "The bed bugs are coming! The bed bugs are coming!" TV networks have run special reports on how bed bugs have been "invading" U.S. hospitals, and as the front door to these facilities, EDs have had their share of challenges.
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There's no doubt that when the Bon Secours system in the Hampton Roads area of Virginia launched a new "no wait" policy for its EDs, it was hoping to improve its brand and attract more patients.
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Computer systems might be costly, but they can also save you a good deal of money in a short time. For example, the computer system installed at Beaufort (SC) Memorial Hospital and implemented in December 2009 recouped its costs of about $500,000 in just three months.
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The Wisconsin Health Information Exchange (WHIE), which has enabled EDs in the Milwaukee area to electronically access patient data for about three years, has helped the participants save time and make better-informed patient care decisions, according a recent study from the Medical College of Wisconsin in Milwaukee.